Privacy Policy

Last updated: 04 October 2026

At YourDocTalks, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how it is used, how it is protected, and the choices and rights available to you when you use yourdoctalks.com, our online consultation services, booking facilities and related services.

By using our website or consultation services, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent through an appropriate clear and affirmative action before processing personal data for purposes requiring consent.

Who We Are

YourDocTalks is an online health-information and doctor-consultation platform operated by:

Dr. Priya Darshini Gangwar
MBBS, Trained in Obstetrics and Gynaecology
Uttar Pradesh Medical Council
Registration No.: UPMC/FMR/102279

Website: yourdoctalks.com

For privacy and data-related questions, requests or complaints, you may contact us at:

Email: contact@yourdoctalks.com

Information We Collect

Depending on how you use YourDocTalks, we may collect the following information.

A. Information provided when booking a consultation

This may include:

• Name
• Email address
• Phone number
• Reason for consultation
• Appointment date and time
• Consultation type

B. Information provided during a medical consultation

When you choose to consult a doctor through YourDocTalks, information relevant to your consultation may be recorded, including:

• Age and sex
• Symptoms and presenting complaints
• Relevant medical history
• Allergies
• Current medicines
• Relevant past medical or surgical history
• Vitals such as blood pressure, pulse, oxygen saturation, temperature, respiratory rate, weight or height, where obtained
• Clinical examination findings, where applicable
• Clinical assessment
• Investigations or test information discussed during consultation
• Medical advice
• Follow-up instructions
• Safety-net or red-flag advice
• Prescriptions or treatment recommendations made by the consulting doctor
• Other information voluntarily provided by you that is reasonably relevant to your healthcare

Medical information is sensitive personal information and is handled with particular care.

C. Payment information

If you purchase a consultation or another paid service, payment-related information may be processed through our payment gateway, including Razorpay, as required to process the transaction.

Your payment credentials are processed through the payment infrastructure used for the transaction and are not intended to form part of your medical consultation record.

D. Technical information

When you visit our website, certain technical information may be automatically processed by our website and hosting infrastructure, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of visits
• Basic technical and security logs
• Information contained in cookies or similar technologies

This information may be used for website functionality, security, troubleshooting and improving the website.

How We Use Your Information

We may use the information we collect to:

• Schedule and manage appointments
• Provide online medical consultations
• Communicate with you regarding appointments and consultations
• Understand the health concerns you report during a consultation
• Maintain appropriate consultation and medical records
• Provide medical advice, follow-up instructions and prescriptions where clinically appropriate
• Facilitate payments, refunds or transaction-related communication
• Respond to your questions and support requests
• Improve the functionality, security and performance of our website
• Prevent fraud, misuse or unauthorized access
• Maintain appropriate business, technical and security records
• Comply with applicable legal, regulatory and professional obligations

We will not use your medical information for unrelated purposes merely because it has been provided to us.

Medical Consultation Records

Information provided during a consultation may be recorded in our consultation-management system so that appropriate medical records can be maintained and, where clinically appropriate, previous consultation information can be reviewed during subsequent consultations.

Access to consultation records is restricted to authorized users.

YourDocTalks does not use the consultation system to automatically diagnose medical conditions or independently select medicines for patients. Clinical assessments, advice and prescriptions are entered or determined by the consulting healthcare professional based on the information available during the consultation.

How We Share Your Information

We do not sell your personal or medical information.

Information may be processed or shared with service providers where reasonably necessary to operate YourDocTalks, provide the services requested by you, maintain security, process payments or comply with legal obligations.

Depending on the service involved, these may include:

• Website and database hosting providers
• Appointment and booking service providers
• Payment-processing providers such as Razorpay
• Email and communication service providers
• Technical and security service providers
• Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or legally permitted

Service providers are expected to process information only for legitimate purposes connected with the services they provide.

Protection of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Our security measures include appropriate access controls, restricted administrative access, website security measures and additional authentication protections for administrative accounts.

However, no internet-based system can be guaranteed to be completely secure. You should therefore also take reasonable precautions when sharing information online.

How Long We Keep Your Information

We retain personal and consultation information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate medical records, fulfilling legal or professional obligations, resolving disputes and maintaining security records.

The retention period may therefore differ depending on the type of information and the reason for which it was collected.

Where information is no longer required and there is no legal or legitimate reason to retain it, reasonable steps will be taken to delete or securely dispose of it.

Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

• Request information about personal data held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint
• Request information about how your personal data is being processed

Some information may need to be retained despite a deletion request where retention is required or permitted by applicable law, professional obligations, legitimate purposes or for the establishment, exercise or defence of legal claims.

To exercise a privacy-related right or raise a concern, contact:

contact@yourdoctalks.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

Withdrawal of Consent

Where processing of personal data is based on your consent, you may withdraw that consent by contacting:

contact@yourdoctalks.com

Where technically and legally applicable, we will provide a method of withdrawing consent that is reasonably comparable to the manner in which consent was provided.

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for those services.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Cookies and Similar Technologies

YourDocTalks may use cookies and similar technologies necessary for website functionality, security, user preferences and other legitimate website purposes.

Cookies may be used to help:

• Keep the website functioning correctly
• Maintain necessary sessions
• Improve website performance
• Remember certain preferences
• Protect the website against misuse

Some third-party services integrated with the website may also use cookies or similar technologies.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Websites and Services

Our website may contain links to external websites, resources or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information to it.

Children’s Privacy

YourDocTalks does not knowingly seek to collect personal information from children for purposes unrelated to providing an appropriate healthcare service.

Where healthcare services are requested for a child, information may be provided by a parent, guardian or other person legally authorized to act on the child’s behalf, as applicable.

Medical Disclaimer

The health information published on YourDocTalks is intended for general educational purposes and should not be considered a substitute for professional medical evaluation, diagnosis or treatment.

Online consultation may have limitations because the doctor may not be able to perform a complete physical examination or access all relevant investigations.

YourDocTalks online consultation services are not intended for medical emergencies. If you are experiencing a serious or potentially life-threatening condition, seek immediate in-person medical care at the nearest appropriate emergency medical facility.

Accuracy of Information

We encourage you to provide accurate and complete information during a consultation.

Medical advice, assessment and treatment recommendations may depend on the accuracy and completeness of the information provided by you.

If important information changes after a consultation, you should inform the healthcare professional during a follow-up consultation or seek appropriate medical care.

Data Security Incidents

If we become aware of a personal-data security incident affecting your information, we will take reasonable steps to investigate, contain and address the incident and provide notifications where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

Contact Us

For questions, requests, complaints or concerns regarding privacy or personal data, please contact:

YourDocTalks

Dr. Priya Darshini Gangwar, MBBS
Trained in Obstetrics and Gynaecology
Uttar Pradesh Medical Council
Registration No.: UPMC/FMR/102279

Email: contact@yourdoctalks.com
Website: yourdoctalks.com